Protect your order from damage, loss, or theft during shipping.
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn or unused.
With all original tags attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.
To request a return, please contact us at trycartivo@gmail.com.
Once your request has been reviewed and approved, we will provide you with the return instructions and all necessary details for sending your item back.
Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.
If you have any questions regarding a return, you can contact us at trycartivo@gmail.com.
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately at trycartivo@gmail.com so we can evaluate the issue and resolve it as quickly as possible.
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants).
Custom or personalized products.
Personal care products (such as beauty items).
Hazardous materials, flammable liquids, or gases.
We also do not accept returns for sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before requesting a return.
The quickest way to exchange an item is to return the original item (once your return is approved) and place a new order for the desired product.
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
To qualify, the item must be returned in the same condition in which it was received, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at trycartivo@gmail.com.