Shipping policy

Order Confirmation

Once your order is placed, you’ll receive a confirmation email. If it doesn’t appear in your inbox, please check your spam or promotions folder. Orders placed on weekends or public holidays will be processed the following business day.

Shipping & Fulfillment

Nymera ships Monday through Friday, excluding holidays. Once your order has been fulfilled, you’ll receive a shipping confirmation email with your tracking number.

Most in-stock orders placed before 1 PM EST will be processed the same day. However, during high-volume periods (like holidays or product launches), please allow additional time for dispatch.

Estimated Delivery Time: 6–15 business days
Note: Tracking may take 1–4 days to update after shipment.

While we always aim for fast delivery, please understand we cannot guarantee exact shipment or arrival dates. In rare cases, tracking updates may be delayed or unavailable, but your package is still on its way.

Pre-Order Shipments

For products marked as pre-order, the estimated shipping date will be clearly stated on the product page. By placing a pre-order, you acknowledge and agree to this timeline.

Customs & Duties

For international orders, the customer is responsible for any customs duties, import taxes, or fees charged by your country. These costs are not included in the product price or shipping fee and must be paid by the recipient. Customs policies vary, so please check with your local customs office for more information.

Refused or abandoned shipments due to customs fees will not be refunded.

Delayed Packages

Please double-check your shipping information before placing your order. We cannot make address changes or cancelations once an order is placed. Delivery estimates are not guarantees, and Zelora is not responsible for delays caused by couriers or weather conditions.

If your package hasn’t arrived:

First, check the tracking link sent via email.

If the package is delayed beyond 4 weeks, we may issue a replacement depending on the circumstances.

Only delivered packages are eligible for returns or refunds.

Incorrect Address

It’s the customer’s responsibility to provide the correct shipping address. Orders shipped to an incorrect or incomplete address cannot be refunded if undelivered. If you spot an error, email us immediately at trycartivo@gmail.com — we’ll try our best to help, but address changes are not guaranteed once the order is in processing.

Lost or Stolen Packages

If your tracking number shows “Delivered” but you haven’t received the package:

Check around your home or building.

Ask neighbors or your building manager.

Wait 36 hours — sometimes packages are marked as “Delivered” before final drop-off.

Confirm your shipping address was correct.

If still unresolved, please contact the shipping carrier to file a claim. Nymera is not responsible for lost or stolen packages marked as delivered. However, if you’ve filed a claim with your carrier and have a claim number, contact us at infozelora@gmail.com — we’ll do our best to assist.