Protect your order from damage, loss, or theft during shipping.
Once your order is placed, you will receive an order confirmation email. If you do not see it in your inbox, please check your spam or promotions folder.
Orders placed on weekends or public holidays will be processed on the next business day.
Cartivo processes and ships orders Monday through Friday, excluding public holidays.
Once your order has been fulfilled, you will receive a shipping confirmation email containing your tracking number.
Most in-stock orders are processed within 1–3 business days. During busy periods, such as holidays, promotional events, or product launches, processing times may be slightly longer.
Estimated Delivery Time: 6–15 business days
Please note that tracking information may take 1–4 business days to appear after your order has been shipped.
While we always strive to deliver your order as quickly as possible, shipping times are estimates and cannot be guaranteed. Occasionally, tracking updates may be delayed even though your package is still in transit.
For products available for pre-order, the estimated shipping date will be clearly displayed on the product page. By placing a pre-order, you acknowledge and accept the stated shipping timeline.
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.
These charges are not included in the product price or shipping cost and must be paid by the recipient.
Customs regulations vary by country, so we recommend contacting your local customs office for more information.
Orders refused or abandoned due to unpaid customs fees are not eligible for a refund.
Please verify your shipping information carefully before placing your order.
Once an order has been placed, we cannot guarantee address changes or order cancellations because processing may begin immediately.
Delivery estimates are not guaranteed, and Cartivo is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
If your package has not arrived:
Check your tracking information using the link provided in your shipping confirmation email.
Allow additional time if tracking has recently updated.
If your package has not arrived after 4 weeks from shipment, please contact us at trycartivo@gmail.com. We will investigate the shipment and, where appropriate, offer a replacement or another suitable resolution.
Returns or refunds are only available in accordance with our Refund Policy.
Customers are responsible for providing a complete and accurate shipping address.
Orders shipped to an incorrect or incomplete address cannot be refunded if they are undeliverable.
If you notice an error after placing your order, please contact us immediately at trycartivo@gmail.com. While we will do our best to assist, we cannot guarantee address changes once your order has entered processing.
If your tracking information shows that your package has been delivered but you have not received it, please:
Check around your property or delivery location.
Ask household members, neighbors, or your building manager.
Wait up to 36 hours, as some carriers mark packages as delivered before the final delivery.
Verify that the shipping address provided during checkout was correct.
If you are still unable to locate your package, please contact the shipping carrier to file a claim.
Although Cartivo is not responsible for packages marked as delivered by the carrier, if you have filed a claim and received a claim reference number, please contact us at trycartivo@gmail.com. We will do our best to assist you in resolving the issue.